OFFICE ADMINISTRATION & MANAGEMENTS KILLS FOR ADMINISTRATIVE ASSISTANTS AND SECRETARIES
Description
Course Description
Visitors, clients and the general public have expectations of how office business should be conducted. Any official who deviates from the expected conduct is regarded unprofessional and this may affect the image of the entire organisation.
The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs more effectively and professionally.
Course Objectives:
? To demonstrate how to organize and improve office systems
? To improve office etiquette and working relations
? To identify best practices in oral and written communication
? To appreciate the importance of planning and time management
? To improve performance
Scope: Global Mode of training: Virtual Time: From 9:00am to 12:00pm
Dates:
August 17-21, 2020
Nov 16-20, 2020
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